Website Terms and Conditions

Hello, and welcome to TruRating’s Terms and Conditions for use of our website. Please read these together with our Privacy and Cookie Policies, because you should not use our website unless you agree with them.

Our Privacy Policy covers the information we collect about you, and what we do with it, and our Cookie Policy covers the technology – such as cookies and web beacons which help us with providing our website, and understand our communications. These general terms cover all that you can do on our website, please check out our TruPrize terms if you’ve won a Prize.

If you’re a TruRating merchant – you will have signed up to separate Terms and Conditions on registering with TruRating- and you should refer to these for use of the TruRating service. You can find a copy of these in your account section when logged in. When you haven’t logged into the business site – these terms will prevail.

If you have any questions on any of these –please do get in touch as we would love to hear from you –

What you can expect from us

We will aim to ensure that all the information provided on our websites is accurate and up to date, and that our websites are always available. However there may be times when, unfortunately, they will not be. We will try and keep any periods when our websites are unavailable to a minimum.

We will try to ensure our websites are accessible to everyone visiting them. If you are having problems accessing the websites, then please contact us at to see what we can do to help.

And for you

Please make sure you’re happy that any sites you link to from our websites are appropriate for you as we do not endorse that organisation and we have no control over the content of that website or how that site or organisation operates. Please also note that when you fill in a comment on a business’s profile page – that is sent direct to the business. TruRating does not monitor or get involved in any way with this communication. If you are not happy with a response, or lack of, please get in touch with the business directly.

Please ensure any content you print, copy or download from our websites is for your personal and private use only. You must not use or encourage others to use our websites (or their contents) for their or your commercial gain or in a way that could damage TruRating’s – or a TruRating merchant’s reputation.

Additionally, you cannot use our websites to create, update or amend your own or someone else's databases. You must not use any automated means to monitor or copy our websites or their content, or permit to be made any bulk downloading or storage of data from our websites.

Our content (including our TruMetrics and ratings) cannot be reproduced on any public forum, including all review and rating websites, retailer and blogging websites without express consent from TruRating. If you would like to use our content in this way – please get in touch at

If you are a TruRating merchant – you may use our content in accordance with the merchant terms and conditions which govern your use of the TruRating service.

Please download content carefully because you will be responsible for any damage to your computer system that may result.

You must not do anything to damage or disrupt our website and you must not use our website in a way that may cause a nuisance to others.

Please feel free to provide a link to our websites in accordance with the following:

  1. If we ask you to remove or change a link to our website, you do so as soon as possible.
  2. You do not create the impression that there is any association, approval or endorsement with or by us.
  3. You must ensure any links are used in a fair and reasonable manner and that their use will not damage our reputation or that of our TruRating merchants featured on this website or take unfair advantage of it (commercially or otherwise).
  4. Unless you obtain our express permission, you must not include more than 10 links to our websites on any one of your web pages.