Last Updated: 13 March 2017
Here at TruRating your privacy is really important to us. That’s why when you rate, we don’t collect your personal details, meaning you’re free to rate anonymously.
When you enter a TruRating, whether in store or online, we will never collect personal information about you.
However, when you interact with the TruRating website or if you call us or contact us by another method, we may collect personal information about you in some instances. These instances include
We collect, hold, use and disclose your information:
If you’ve previously indicated to us that you’d like to hear about TruRating, we may contact you by post, telephone, email or SMS. You can change your preferences / unsubscribe at any time – just send us an email – firstname.lastname@example.org.
We share your personal information with:
We may disclose your personal information to third parties overseas who provide services to us, including our company group.
The countries in which those third parties are located
We hold your personal information in a combination of electronic and hard copy files. We may store your personal information with a third party data storage provider.
We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and
Please contact us immediately if you become aware or have reason to believe there has been any
We will only keep information about you for as long as we need to and we take steps to ensure that any companies that process your information on our behalf do the same.
If you would like to find out what information we have about you, please contact us at email@example.com. We will ask that you put your request for access in writing and provide us with proof of your identity. We won’t charge you for this – but it may take up to 40 days to fully respond.
We will generally provide you with access to your personal information that we have about you, but sometimes that will not be possible, in which case we will give you a written notice explaining why.
If you think that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant, you may ask us to correct it. We will take reasonable steps to correct it unless we disagree with your reasons. If we refuse to correct your personal information we will give you a written explanation why.
We will investigate any complaint, and notify you of our decision in relation to the complaint, as soon as practicable after it is received. If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner (in Australia) or the Office of the Privacy Commissioner (in New Zealand).
The TruRating Team